What are we building?

Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating and building new products and technologies for millions of consumers. We care about each customer's interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically.

Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?

What is the position?

We are looking for a “Account Manager, VIP” to join our quickly growing VIP team in Florida. A Hard Rock Digital (HRD) “Account Manager, VIP” leverages data-driven insights to acquire, retain and engage the highest value clients and to increase the share of wallet within this crucial customer segment.

You will contribute to the quality, scope, and timeliness of all your team’s deliverables. Because we operate with a startup mindset, we will be reliant on both your hands-on experience and management skills, as well as your passion and ownership over all aspects of your work. You will have the ability to work autonomously and at times with ambiguity.

Our Account Managers are highly visible brand ambassadors and as such we require vibrant personalities that can navigate a broad spectrum of social and professional environments with integrity, professionalism and confidence.

You will be a customer champion who operates as the nexus of operational and customer facing capability within HRD. You will use your strong stakeholder relationship skills to deliver win-win outcomes for both the customer and HRD.

What are we looking for?

• A passion for sport and sports betting, and the social aspect of this community
• Support promotional & wagering activities from super VIP customers
• Implement business development strategies designed to acquire, retain and engage an exclusive set of high value customers that are engaged brand champions for HRD
• Provide advanced dispute resolution and customer service beyond the scope/resources/authority of other HRD staff in a timely manner
• Drive strategies, relationships and activities to identify and acquire new VIP level clients
• Develop sales plans and account management plans to maximize product awareness and grow share of wallet
• Use data science and analysis to formulate and implement programs that drive revenue and improve margin
• Work with internal stakeholders to deliver an appropriate hospitality strategy and manage/host clients at these events
• Assist in the development of team strategies to identify and sustain competitive advantages, leading to further growth for all Seminole Hard Rock brands
• Maintain professional standards and core values of the HRD business
• Operate and navigate in a regulated environment of varying complexity and ensuring adherence to risk and governance frameworks.
• Champion Hard Rock Digital’s ways of working

The ideal candidate will have:

• Exemplary rapport building skills, discovery and objection handling. You structure conversations with purpose.
• Strong analytical and insight skill sets that deliver balanced commercial and customer experience outcomes.
• A background or mature knowledge in online sports betting, casino promotions or ecommerce fields.
• Innovative and commercially minded.
• Experience in using CRM platforms to inform segment and customer insight and drive decision-making for senior management.
• Experience in using data platforms to drive decision making
• Flexible working capability. Some weekend and evening work required to meet sporting calendar requirements.
• Grit and determination to be best practice

What’s in it for you?

We offer our employees more than just competitive compensation. Our team benefits include:

• Competitive pay and benefits
• Flexible vacation allowance
• Flexible work from home or office hours
• Startup culture backed by a secure, global brand
• Opportunity to design promotions enjoyed by millions as part of a passionate team

Roster of Uniques

We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)